Terms & Conditions

1.    In these “Terms and Conditions of Carriage”:-
(i) Bigfoot, unless otherwise stated means anybody employed by, or subcontracted
to Bigfoot for the purpose of carriage of goods on behalf of Bigfoot Courier services Limited.
(ii) The Customer means the person who contracts for the services of Bigfoot.
2.    Any business undertaken by Bigfoot or any information, advice or service supplied by Bigfoot is undertaken or provided subject to these terms and conditions which shall constitute the terms of any contract between Bigfoot and the Customer.
3.    Bigfoot is not a common carrier and will only carry goods on these conditions.
4.    These terms and conditions cannot be changed or varied unless by the owners of Bigfoot. These Terms and Conditions apply from the time of acceptance of the Customer’s order by Bigfoot.
5.    Customers entering transactions of any kind with Bigfoot will warrant that they are either the owners or authorized agents for the owners of the goods. Further that they accept these conditions, not only for themselves, but also as agents for and on behalf of all other persons who are or may also become, interested in the goods.
6.    Any instructions accepted by Bigfoot will, at the absolute discretion of Bigfoot, be carried out in whole or part by Bigfoot, or a sub contracted agent, if the circumstances are deemed suitable.
7.    Subject to express instructions agreed between the Customer and Bigfoot, Bigfoot reserves right to determine the travelling route and procedure together with the matters of handling and storage of goods. Furthermore, Bigfoot reserves the right to deviate from the Customer’s instructions if it is deemed appropriate or necessary.
8.    The customer is responsible for accurate labeling of goods including the provision of the goods delivery address and the senders address together with any notice that goods are fragile and/or have special handling requirements.
9.    All offers or quotations by Bigfoot shall remain valid for a period of 24 hours for same day and 7 days for pre-booked work, unless withdrawn by Bigfoot within that time.
10.    Where charges remain outstanding for 28 days after the invoice date, Bigfoot will be entitled to interest at 8% above the official dealing rate of the Central Bank of Kenya for the time being calculated on a daily basis on all amounts overdue to Bigfoot. The same charges shall apply immediately to any returned {bounced) cheques which must then be cleared by a secure Credit Card transaction.
11.    (i) All Couriers are sub contracted, and hence any claim for loss, damage to goods, non delivery or wrong delivery must be lodged against the individual Courier’s insurance and not to Bigfoot. Full copies of the Couriers Insurance papers may be viewed at the Bigfoot offices.
(ii) Bigfoot shall only be responsible for loss or damage to goods, non-delivery, or wrong delivery, if the cause is proved as negligence or the default of Bigfoot.
(iii) Bigfoot will make every reasonable effort to comply by customers’ requirements and to satisfy any agreement between the Customer and Bigfoot.
(iv) It shall be the responsibility of the customer to satisfy him/herself that the vehicle offered to carry the goods is suitable for their load. Bigfoot will not accept liability whatsoever for any claim arising from any claimed unsuitability of the vehicle offered.
(v) Bigfoot will not accept any liability whatsoever for any delay to goods, where the delay is of any other cause than the negligence of Bigfoot.
(vi) Bigfoot shall not be liable-for any detention or consequential loss, damage, or deterioration arising except where the owner or their agents have given specific notice in writing to Bigfoot outlining the nature of the goods to be carried, their purpose for transit, and an agreed time schedule for delivery. Such liability by Bigfoot shall only be accepted if the cause for detention, and its consequential loss damage or deterioration was as a direct result of negligence by Bigfoot or its agents or subcontractors.
(vii) Bigfoot will not be responsible for any loss or damage caused by improper or insufficient labeling or addressing.
12.    Any claim against Bigfoot must be lodged in writing with Bigfoot within 7 days of the delivery occurring and a quantified claim lodged in writing within 28 days.
13.    Except by special arrangement in writing, Bigfoot will not accept, handle or deal with any noxious, dangerous, hazardous, inflammable or explosive goods, or any goods likely to cause damage. Should the customer, {knowingly or unknowingly) prepare any such goods for transit, or cause handling, or any other dealing by Bigfoot, then Bigfoot shall not be liable for any loss, damage, or detention of such goods nor from any resultant claims against persons or property that results. All such liability and claims will revert to the customer or their agent.
14.    Except by special arrangement in writing, Bigfoot will not accept for transit or deal with bullion, precious stones, jewellery, valuables, antiques, livestock, animals, reptiles, or plants. Should a Customer deliver any such goods for carriage by Bigfoot, without declaring them, Bigfoot shall not be liable for any consequent loss, damage, deterioration or liability arising.
15.    Bigfoot will not deal with, handle, or transit any form of illegal drugs, stolen goods, or products from endangered species. Should it come to the notice of Bigfoot that any such goods be placed in our hands, they will immediately be handed to the Authorities. Bigfoot will also hand over the customer’s names for the matter to be handled by the Authorities in the due course of the law. THERE WILL BE NO EXCEPTIONS TO THIS CLAUSE AND BIGFOOT WILL NOT ACCEPT ANY LIABILITY FOR THE INADVERTENT HANDLING OR CARRIAGE OF SUCH ITEMS.
16.    Waiting Time – If one of our couriers has to wait for collection after the agreed collection time, we will charge waiting time.
17.    These terms and conditions shall be subject to and construed in accordance with English law and any proceedings in relation thereto shall be subject to the exclusive jurisdiction of the English Courts.